What the review says
- Off-topic complaints
- Restricted content
- Promotional material
Read off the page. Where most straightforward policy reports begin.
Negative Review Removal
The Reviews Hurting You Most Are the Ones That Look Legitimate.
Filed on its own, a review like that survives every case you open. Read against the buyer accounts behind it, it often stops being one shopper’s opinion.
Evidence Before Accusation
We file good-faith cases against policy violations and supported abuse patterns. Legitimate negative opinion is not targeted. Read our standard for review removal without review suppression.
Reading reviewer accounts
Why This Exists
You Have Already Tried the Normal Way.
You opened a case. You quoted the rule. Somebody replied in under a minute and the review is still sitting on your page.
We have reviewed the content you reported and determined that it does not violate our guidelines.
The reply most sellers get, on most cases, most of the time.
We file conventional content cases when the review itself supplies the evidence. When the text survives that review, we look for a supported account pattern instead of repeating the same unsupported report.
That work is most of what we do, and it is how we know where it stops working. Once a review is written well enough to survive a read, the answer is different evidence entirely.
What the accounts did
- Reused accounts
- Overlapping purchase histories
- Clusters across unrelated brands
Only in the buyer data. None of it lives in the review, which is why filing case by case never reaches it.
Aletheia
Greek for Truth. Closer to Unconcealment.
Dragging into the open what was built to stay hidden. One review tells you almost nothing about who wrote it. The same account measured against the wider buyer graph tells you what else it bought, whose listings it keeps landing on, and who it keeps arriving with.
12 outer accounts cleared · no shared history
The cluster
7 accounts moving together
Every lit connection is shared purchase history between two reviewer accounts. Hover or tap an account, here or in the graph, to trace its correlations.
| Acct | Linked | Brands | Window |
|---|---|---|---|
| 01 | 6 | 3 | 9 days |
| 02 | 6 | 3 | 9 days |
| 03 | 5 | 2 | 7 days |
| 04 | 6 | 3 | 4 days |
| 05 | 4 | 2 | 9 days |
| 06 | 6 | 3 | 2 days |
| 07 | 5 | 3 | 6 days |
Linked: cluster accounts it shares purchase history with · Brands: unrelated brands reviewed · Window: first arrival to last
7Accounts in Cluster19Shared-History Links3Unrelated BrandsFiledCase Status
Amazon holds signals we will never see. Our job is to assemble the part it cannot easily put together on its own, in a form its teams can act on: the accounts, the overlaps, the timing, and the connections back to whoever benefits. See how we separate content evidence from buyer-network evidence.
No ring, no removal.When the data does not support a network finding, we say not proven and file the conventional case instead. We do not accuse accounts we cannot evidence.
What Comes Down
36 Conditions We Build Cases Around.
Some are read off the review. 7 exist only in the account data behind it. None of them is a promise, because Amazon makes the final decision on every case it receives. Review what Amazon review removal actually covers.
- 01Late or slow delivery
- 02Carrier damage, crushed box
- 03Arrived leaking or opened
- 04Lost or never delivered
- 05Wrong item shipped
- 06Missing parts or incomplete order
- 07Seller never responded
- 08Refund or return experience
- 09Customer service complaints
- 10Price complaints or changes
- 11Compared to another retailer
- 12Out of stock or availability
- 13Written about a different product
- 14Posted before delivery
- 15Complaints about Amazon itself
Complaints about the order, the box, the seller, or Amazon itself. Not the product, so not a valid review.
- 16Profanity or obscene language
- 17Abusive or harassing content
- 18Threats against a person or business
- 19Advocating physical or financial harm
- 20Hate speech
- 21Sexually explicit material
- 22Phone numbers, emails, addresses
- 23Order or account details exposed
- 24Images breaking the same rules
Content Amazon bars outright, at any star rating.
- 25Links to external sites
- 26Promo codes or discount steering
- 27Directing buyers to another seller
- 28Content promoting a company or offer
- 29Steering to a competing brand
Reviews doing marketing work for someone, or steering buyers somewhere else.
- 30Accounts that never purchased
- 31Duplicates across your ASINs
- 32Templated phrasing across strangers
- 33Clusters timed together
- 34Accounts reused across brands
- 35Histories no real shopper produces
- 36Coordinated competitor campaigns
None of these appear in the review text. They surface in the buyer graph, where Aletheia works.
29Read Off the Review7Only in the Buyer GraphContent + GraphTwo Evidence TracksAmazonFinal Decision
What You Get Back
Six Things Change When a Review Comes Down.
Star rating is the one everyone counts, and it matters. It is not the only thing moving.
Rating arithmetic
A confirmed removal changes the review population Amazon uses for the displayed rating. The exact effect depends on the rating removed and the total review count.
Visible review mix
Policy-violating or abusive content no longer appears beside legitimate product experiences after Amazon confirms removal.
Case documentation
Each filing is tied to a stated condition and supporting evidence, creating a cleaner record than repeated unsupported reports.
Escalation clarity
Content evidence and behavioral evidence stay separate, so each report explains what can be seen and what the wider account pattern adds.
Policy control
Authentic product criticism is left alone. Work is limited to good-faith reports of content violations or supported abuse patterns.
Network context
When the data supports it, connected buyer activity is documented as a pattern rather than reduced to isolated review text.
How the Engagement Works
A Clear Path From Scope to Confirmation.
Every case stays tied to evidence, Amazon policy, and a documented outcome. Unsupported accusations do not enter the workflow.
Scope
You identify the US marketplace products to include. We verify the written-review minimum before accepting the engagement.
Analyze
We review written content and map buyer-account relationships through Aletheia. Unsupported conclusions are marked not proven.
File
We prepare evidence-based reports through the appropriate Amazon channels and track each submitted case.
Confirm
You are invoiced weekly only for removals Amazon confirms. Amazon controls every final decision.
Requirement
This Service Starts at 500 Written Negative Reviews.
A hard floor, held strictly. Below it we are not the right fit and we will tell you so rather than book a call.
500Written Negatives, Minimum
What counts, exactly
One, two, and three star reviews that contain written text, totalled across the products you select. Not your lifetime review count and not your rating.
Counts
- 1 star with text
- 2 star with text
- 3 star with text
Does Not Count
- Star ratings with no text
- Positive reviews
- Seller feedback
A rating without text has no review page, no reviewer profile, and nothing to file against. There is no case to build, which is why star-only ratings cannot be filed on at all. The floor also exists because network analysis gets stronger with volume, and below it the graph has too little to work with to be worth either side’s time.
Performance-Based Pricing
You Pay When Amazon Confirms a Removal.
$200Per Confirmed RemovalNo retainer, no setup fee, no monthly minimum. A case that does not land costs nothing.
- Invoicing
- Weekly, for that week’s confirmed removals, paid by you through a secure link.
- Card on File
- None. Nothing is ever charged automatically, on any schedule.
- Contract Length
- No retainer, no term, no commitment. Tell us to stop and work ends that day.
- Final Invoice
- 10 days after you stop, covering cases already filed that Amazon confirms in the meantime.
- Marketplace
- US. Reviews from other marketplaces appearing on your US pages are in scope.
- Final Decision
- Amazon’s, on every case. We build and file the evidence.
Frequently Asked Questions
Common Questions
$200 per confirmed removal. MajestIQ invoices weekly for confirmed removals and you pay through the invoice link. There is no card on file, automatic charge, retainer, setup fee, or monthly minimum.
Get Started
Start Removing Negative Reviews.
Tell us your brand and which products matter. We handle the analysis, the case work, and the follow-up, and you pay only when Amazon confirms a removal.
500 written negative reviews required · US marketplace · Amazon makes the final decision