Question 1

What does MajestIQ do?

Accepted Answer

MajestIQ is a full-spectrum Amazon seller services agency. We operate across two groups: Account Protection (enforcement defense, compliance, reinstatement) and Brand and Strategy (brand identity, website design, strategic consulting). We help Amazon sellers protect revenue, resolve enforcement actions, and build more defensible operations.

Question 2

Who is MajestIQ built for?

Accepted Answer

Serious Amazon operators. We work with private label brands, wholesale sellers, resellers, and manufacturers who are actively selling on Amazon and need either reactive support for enforcement issues or proactive infrastructure to prevent them. We are not a beginner course or a general e-commerce agency.

Question 3

How is MajestIQ different from other Amazon reinstatement services?

Accepted Answer

Three things. First, we are a full-spectrum agency, not a single-service reinstatement shop. Account defense is one of 8 services we offer. Second, every engagement starts with original root-cause analysis. We do not use templates. Third, our team has direct operator experience running Amazon businesses. We have navigated the enforcement systems ourselves, not just studied them.

Question 4

Do you guarantee reinstatement?

Accepted Answer

No. No one can guarantee an outcome that Amazon controls. What we guarantee is the quality of the work: original analysis, precise strategy, compliant documentation, and a submission built to the highest standard we can deliver. Our 92% first-submission success rate across 500+ reinstated accounts reflects that standard.

Question 5

Is pricing fixed or custom?

Accepted Answer

Both, depending on the service. Most services have fixed, published pricing visible on their service pages. Account Health Management and a few consulting services are custom-priced based on the scope of the engagement. We publish pricing upfront because we believe sellers deserve to know what things cost before they talk to anyone.

Question 6

How fast do engagements start?

Accepted Answer

Most engagements begin within 24 hours of payment. At-Risk Account Intervention begins the same day. We do not have a multi-week onboarding process. If your situation is urgent, we treat it that way.

Question 7

My account is suspended. What should I do first?

Accepted Answer

Do not submit anything to Amazon until you have a clear understanding of the root cause. Every rejected appeal makes the next one harder. If you have already submitted one or more appeals that were denied, stop and get expert help before submitting again. Our Account Reinstatement service begins with a forensic review of your entire suspension history before a single word is written.

Question 8

How long does reinstatement take?

Accepted Answer

Our average turnaround is 48 hours from engagement to first submission. The reinstatement timeline after submission depends on Amazon's review queue, which varies. Most cases resolve within 5 to 14 days. Complex cases with multiple overlapping violations or prior submission damage can take longer.

Question 9

What is the difference between Account Reinstatement and At-Risk Account Intervention?

Accepted Answer

Account Reinstatement is for accounts that are already suspended. At-Risk Intervention is for accounts that have not yet been suspended but are showing critical warning signs: 72-hour notices, declining Account Health Rating, stacking violations, or performance metrics approaching Amazon's thresholds. Intervention is about preventing the suspension before it happens.

Question 10

What if my appeal has already been rejected?

Accepted Answer

We handle cases with prior rejections regularly. Each rejected appeal is part of the diagnostic. We review what was submitted, identify why it failed, and build a new strategy that addresses the actual root cause. In many cases, prior rejections fail because the root cause was misidentified, not because the account is unrecoverable.

Question 11

What documents do I need to provide?

Accepted Answer

It depends on the service and violation type. At minimum, we need access to your Seller Central account health dashboard, the specific enforcement notices you received, and any prior correspondence or appeals you have submitted. For rights owner disputes, we also need your sourcing documentation and invoices. We will tell you exactly what is needed during the initial review.

Question 12

What is Account Health Management?

Accepted Answer

An ongoing monthly service where we monitor your account health daily, resolve violations proactively, and keep your Account Health Rating out of the enforcement range. It includes unlimited violation handling, weekly reporting, a dedicated account manager, and full suspension appeal coverage if anything slips through. Pricing is custom based on your catalog size and risk profile. You can calculate your rate on the Account Health Management page.

Question 13

Do you handle intellectual property complaints?

Accepted Answer

Yes. Rights Owner Dispute Resolution is a dedicated service. We classify the complaint type, assess your documentation, determine the correct resolution pathway (direct dispute, rights owner retraction, or combined approach), and execute the strategy. This is a different process from standard policy violation resolution and requires specialized handling.

Question 14

What creative services do you offer?

Accepted Answer

Two: Brand Identity Design (full brand identity systems) and Website Design (conversion-optimized websites for Amazon sellers and brands).

Question 15

I already have a logo. Do I still need Brand Identity Design?

Accepted Answer

If you have a logo but no cohesive system behind it (no documented color palette, no typography guidelines, no usage rules, no asset library), then yes. A logo without a system creates visual inconsistency across every touchpoint. The Brand Identity Design service builds the full system, not just the mark.

Question 16

Do you build websites on a specific platform?

Accepted Answer

We build on whatever platform fits your needs. Most Amazon seller websites are built on modern frameworks optimized for speed, SEO, and conversion. We handle discovery, design, copywriting, development, and launch as a single engagement.

Question 17

What happens in a consulting session?

Accepted Answer

Sessions are open-agenda. You bring the situation, we provide the analysis. Common topics include enforcement strategy, compliance risk assessment, category-specific risk mapping, appeal review, account architecture evaluation, and post-reinstatement planning. Every session is conducted by a senior strategist. No junior staff.

Question 18

Is there a free consultation or discovery call?

Accepted Answer

No. All consulting is paid engagement, scoped and priced in advance. This boundary exists because free calls do not produce real answers. Your time is spent on your actual problem from the start. Follow-up questions via email are included for 48 hours after each session.

Question 19

What are MajestIQ Agents?

Accepted Answer

MajestIQ Agents are proprietary AI tools built by our team specifically for Amazon sellers and ecommerce merchants. Each agent executes complex, multi-step workflows autonomously. They are not chatbots, not generic AI wrappers, and not third-party marketplace tools. Every agent is built in-house and stress-tested across our own operations before public release.

Question 20

How does billing work for agents?

Accepted Answer

MajestIQ Agents use usage-based billing. You pay for what you use. There are no flat monthly fees, no subscriptions, and no minimum commitments. Usage is metered automatically and billed through Stripe.

Question 21

What kinds of workflows do agents handle?

Accepted Answer

Agents handle autonomous multi-step operations that normally require a team of specialists. Current capabilities include sub-niche demand fabrication and market gap analysis, review-to-supplier QC feedback loops, geopolitical supply chain routing, competitive white-space product analysis, pre-emptive customer apology and review mitigation, and predictive cash flow forecasting with auto-financing package generation.

Question 22

How do I get access to MajestIQ Agents?

Accepted Answer

MajestIQ Agents are currently in limited beta. You can request early access by submitting an application at majestiq.io/agents. Every application is reviewed by an operator on our team. Priority is given to serious ecommerce businesses ready to deploy AI into real workflows. Qualified applicants receive onboarding details within 48 hours.

Question 23

Is my data private when using agents?

Accepted Answer

Yes. There are no shared models and no cross-client training. Your operational data stays private to your account. MajestIQ does not use client data to train models for other users.

Question 24

Are these agents built by MajestIQ or third parties?

Accepted Answer

Every agent is built entirely in-house by the MajestIQ team. We do not resell, rebrand, or wrap third-party AI tools. The same team that built six proprietary enterprise platforms (including TraceFuse and Selletek) builds every agent. This is not a marketplace.

Question 25

How do I get started?

Accepted Answer

For fixed-price services, click 'Get Started' on the service page and complete payment. We begin within 24 hours. For custom-priced services, use the contact form or email support@majestiq.io with a description of your situation. We respond within 24 hours with scope and pricing.

Question 26

What payment methods do you accept?

Accepted Answer

All major credit cards through Stripe. Payment is required before work begins on all engagements. There are no invoicing terms or net-30 arrangements.

Question 27

What if I need help with something not listed on your site?

Accepted Answer

Contact us. If the situation is within our area of expertise, we will scope it as a consulting engagement. If it is outside our scope, we will tell you directly rather than taking on work we are not the right fit for.

Question 28

Do you work with international sellers?

Accepted Answer

Yes. We work with Amazon sellers globally. Our primary expertise is in the US marketplace, but we support sellers on international Amazon marketplaces as well. All communication is in English.

Question 29

What are your hours?

Accepted Answer

Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Time. At-Risk Account Intervention cases are triaged the same day regardless of when the request comes in during business hours.

Frequently Asked Questions